DCTR Group Ltd Creative Services Terms and Conditions

1. About us

We are DCTR Group Ltd, company number 10216149, registered in England and Wales, with our registered office at Savoy House, Savoy Circus, London, W3 7DA.

References to DCTR, we, us or our mean DCTR Group Ltd.

You or the Client means the person or organisation purchasing our services. The person instructing us confirms that they have authority to enter into this agreement on behalf of the Client.

2. Basis of agreement

2.1 These Terms apply to all creative, CGI, branding, marketing and design services we provide, referred to as the Services.

2.2 Acceptance of our quotation, Scope of Work, or written instruction to begin work creates a binding contract incorporating these Terms.

2.3 These Terms and the relevant quotation or Scope of Work form the entire agreement and replace any prior discussions, proposals, or correspondence.

2.4 You confirm that you have not relied on any statement or representation not set out in writing.

2.5 These Terms apply to the exclusion of any other terms the Client seeks to impose

3. Quotations

3.1 Quotations are valid for 30 days unless stated otherwise.

3.2 If a project is delayed, paused, or placed on hold, we reserve the right to revise fees, scope, and timelines when work recommences.

3.3 Where a project is delayed for an extended period, pricing may be reviewed based on prevailing rates and remaining scope at the time of recommencement.

4. Services

4.1 We will provide the Services with reasonable care and skill.

4.2 Timeframes are estimates only. Time is not of the essence unless expressly agreed in writing.

4.3 We may make reasonable changes to the Services where required to comply with legal or safety requirements.

5. Client responsibilities

You agree to:

• Provide clear instructions, timely feedback, and approvals.
• Supply accurate and complete information required for delivery.
• Obtain all necessary permissions, licences, consents, trademarks, and rights for materials you supply.

We are not responsible for delays, errors, or additional costs arising from missing, late, or incorrect information provided by you.

6. Fees

6.1 Fees are set out in the quotation and are exclusive of VAT and third-party costs.

6.2 Work outside the agreed scope will be charged at our applicable rates.

6.3 Reasonable third-party costs, production expenses, travel, and materials may be invoiced where incurred.

7. Deposits

7.1 A deposit, typically 50 percent, is payable before work commences.

7.2 Deposits are non-refundable once work has begun or studio time has been allocated, as they represent committed resources and project setup.

8. Amendments

8.1 Fees include two rounds of reasonable amendments unless stated otherwise in the Scope of Work.

8.2 Additional amendments, changes of direction, or changes to the brief after work has started may result in additional charges and timeline revisions.

9. Project delays, pauses, and client-caused hold

9.1 If a project is paused or delayed for more than 14 days due to client feedback, approvals, or instructions, we reserve the right to invoice for all work completed to date and any committed costs.

9.2 Studio time and resources are scheduled based on agreed timelines. Delays or pauses may require rescheduling, subject to availability.

9.3 Delays caused by the client may result in revised timelines and additional costs.

9.4 If a project remains inactive or on hold for more than 60 days, we reserve the right to close the project and re-quote for any remaining work based on prevailing rates and scope at the time work recommences.

10. Approvals and deemed approval

10.1 You are responsible for reviewing and approving all deliverables prior to use.

10.2 Where deliverables are issued for approval and no written feedback is received within five working days, the deliverables shall be deemed approved for the purposes of invoicing, project progression, and accuracy and compliance.

11. Payment

11.1 Invoices are payable within 14 days unless agreed otherwise in writing.

11.2 Payment milestones are triggered by completion and delivery of agreed stages, not by project launch, print dates, sales releases, or external production timelines.

11.3 Time for payment is of the essence.

11.4 We may withhold final artwork, files, or usage rights until full payment has been received.

11.5 We may suspend Services if invoices remain unpaid beyond agreed terms.

11.6 Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at a rate of 8 percent above the Bank of England base rate.

11.7 Payments must be made in full without deduction or set-off unless required by law.

11.8 Final production files, print-ready artwork, high-resolution imagery, editable or transferable assets, and any files intended for third-party use will only be released once the final balance has been received in full.

12. Termination and cancellation

12.1 We may suspend or terminate Services immediately if you fail to pay invoices, commit a material breach, or become insolvent.

12.2 In the event of cancellation, termination, or indefinite suspension for reasons not attributable to DCTR, all work completed and committed costs become immediately payable.

13. Intellectual property

13.1 We retain ownership of all intellectual property rights in concepts, drafts, and unused materials.

13.2 Upon full payment, we grant a perpetual, non-exclusive, non-transferable licence to use the final approved deliverables for the specific project and purposes set out in the Scope of Work.

13.3 Use beyond that scope requires our written permission.

13.4 We are not required to provide working files or source files unless agreed in writing.

13.5 We may display the work in our portfolio and marketing materials unless confidentiality is agreed in writing.

14. Client indemnity

You agree to indemnify us against claims arising from materials or instructions supplied by you that infringe third-party rights.

15. Limitation of liability

15.1 We are not liable for indirect or consequential losses, including loss of profit or opportunity.

15.2 Our total liability shall not exceed the fees paid for the relevant project.

15.3 Nothing limits liability for death, personal injury caused by negligence, or fraud.

16. Data protection

Where we process personal data, you are the data controller and we act as processor in accordance with UK data protection law.

17. Events beyond our control

Neither party is liable for delays caused by events beyond reasonable control. If such delay continues for more than 90 days, either party may terminate the affected Services.

18. General

18.1 Failure to enforce a right does not waive it.

18.2 If any provision is unenforceable, the remainder shall remain in effect.

18.3 We may subcontract elements of the Services where appropriate. We remain responsible for the performance of any subcontracted Services.

19. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.